Refund & Returns Policy — Al Shifa Pharmacy

Thank you for shopping with Al Shifa Pharmacy. We strive to ensure your complete satisfaction with every purchase. Please read our Refund & Returns Policy carefully before placing an order.

1. Overview

This Refund & Returns Policy explains how you may request a refund, return, or exchange for products purchased through https://brown-rabbit-298595.hostingersite.com/ (“Website”). By placing an order, you agree to the terms outlined below.

2. Eligibility for Returns & Refunds

Due to the health and safety nature of pharmaceutical products, we strictly regulate returns and refunds. Please note:

📌 Non-returnable / Non-refundable items

Most medicines and healthcare products cannot be returned or refunded once:

  • The item has been opened, unsealed, or partially used.

  • The product is perishable, temperature-sensitive, or sealed for hygiene reasons. Examples include but are not limited to:

    • Prescription medications

    • Over-the-counter medicines

    • Refrigerated or temperature-controlled items

    • Inhalers, sprays, creams once opened
      This aligns with standard practice for pharmacy returns due to safety concerns. Town Pharmacy

3. When Refunds or Returns Are Accepted

We may accept returns or issue refunds in the following circumstances:

✅ a) Incorrect, Wrong or Defective Product

If you receive:

  • A product different from what you ordered

  • A product that is damaged, defective, or expired

Please contact our customer support within [e.g., 5–7 days] of delivery with:

  • Order number

  • Photos showing the issue
    Once verified, we will provide instructions for return, and upon receipt of the product, process a refund or replacement.

✅ b) Delivery Errors

If your order was:

  • Delivered to the wrong address (due to our error)

  • Missing items

Contact us immediately upon delivery receipt, and we will resolve the issue.

4. Return Conditions

To be eligible for a return:

  • The product must be unused, unopened, and in original packaging

  • Proof of purchase (invoice/order confirmation) must be provided

Products that do not meet these conditions may not be accepted for return or refund. emeds.pk

5. Return Shipping Costs

Unless the return is due to our error (wrong or defective products):

  • Return shipping costs are the responsibility of the customer

  • We recommend using a tracked shipping service

6. Refund Processing

Once your return is received and inspected:

  • We will notify you via email regarding the approval status

  • Approved refunds will be processed to your original payment method

  • Refund time may vary depending on your bank or payment provider

Expected processing timeframe is typically 7–14 business days from receipt of returned items.

7. Cancellations

You may cancel your order before it is dispatched by contacting customer support. Once an order is shipped, it becomes subject to the return and refund terms above.

8. Exchanges

At this time, exchanges are only offered for:

  • Incorrect items delivered

  • Damaged or defective products

Exchanges are processed following verification.

9. How to Request a Return or Refund

To initiate a return or refund:

  1. Email us at: support@alshifapharmacy.com

  2. Subject line: “Return/Refund Request — Order #[Order Number]”

  3. Include:

    • Order number

    • Reason for return

    • Photos (if applicable)

Our support team will respond with next steps.

10. Contact Us

If you have questions or need assistance:
📧 Email: support@alshifapharmacy.com
📞 Phone: [Your support number]
🕒 Hours: [Business hours]

11. Changes to this Policy

We may update this policy from time to time. The latest version will be posted on this page with an updated Effective Date.